Help & Contact

Normally you will receive your order according to the information in the product descriptions. Please understand that in times of high order and delivery volume, there may be delays with our logistics and shipping service provider.

Should the shipment status of your order change after 12 days have not changed, please contact us here and write "Package not received" in the subject line. We can then initiate further steps.

If you have a customer account with us, you can view your order status at any time in your account and if you have ordered as a guest you will be notified by email.

Once you have received the tracking number, you can enter this online with the shipping service provider to see how far along your package is. 

If you did not receive an order confirmation email, this could be due to the following reasons: 

1.) You may have entered your email address incorrectly 
2.) Please check your spam folder. It could be that the order confirmation ended up there
3.) The ordering process was not completed correctly (note: if the order is invalid, it will still be displayed in your customer account)

If you can't find a confirmation after 60 minutes, please contact us here and write "order confirmation" in the subject line so that we can help you as quickly as possible. 

As long as you have not received a shipping confirmation, we can still cancel your order. You're welcome contact US here with the subject "Cancellation of my order". We will then cancel your order and refund you the money. Please be sure to include your order number.

As long as you have not received a shipping confirmation, we can still change your delivery address. You're welcome contact US here with the subject "change of address" and let us know your new address. Please be sure to include your order ID/ order number.

Unfortunately, once your order has left our warehouse, we can no longer change your delivery and billing address.

Unfortunately, it is not possible to change the order.

As long as you have not received a shipping confirmation, we can still cancel your order and give you a refund. You're welcome contact US here with the subject "Cancellation of my order". You can then easily order again.

In order to be able to pay with PayPal, you need a free PayPal account.

PayPal offers various payment options and insures orders up to €500. If you would like to pay for your order via PayPal, you will be forwarded to PayPal and asked to log in with your account or to register again. Now just select the desired payment method (PayPal credit, direct debit or credit card) and confirm the payment. We will then receive a confirmation from PayPal and will ship your goods as quickly as possible.

You are also welcome to pay us by credit card.

We accept Visa and MasterCard credit cards. 

Security when paying by credit card:
The European guidelines have changed to make online card payments even safer for you. For every order placed after September 14, 2019, you will be asked to verify yourself through 3D Secure. This will be marked depending on which type of card you are using (e.g. Visa Secure, Mastercard Identity Check etc.). 

What should I do?
If you haven't already done so, you should activate your card for 3D Secure. Most banks offer this service online. You can find this out on your bank's website.

If you have already registered for 3D Secure or used the function before, you do not have to register again. However, it could be that your bank is setting up a new payment process to improve usage. Some banks have designed a new smartphone app specifically for this purpose. Please contact your bank for more information.

To ensure that you can pay for your next order easily and securely, we recommend activating 3D Secure before your next online order.

Refunds in case of return: If you return one or more items, the corresponding value of the goods will be credited back to the credit card originally charged. Depending on the credit card company, the refund will only be visible on your next credit card statement.

Pay for your purchase immediately after completing the order with your usual online banking data. Immediately afterwards you will receive a transaction confirmation and your order can be processed directly.
 

How does it work?

1. Use Sofortüberweisung as a direct transfer method.

First select your country and then determine the bank that should carry out the transfer. Simply enter BIC, BLZ or the name of your bank.

2. Log in and confirm your purchase.

You are now in the login area of the secure payment page. Log in with your online banking data. The information is transmitted to your bank in encrypted form. Then you have to enter your TAN for confirmation. For security reasons, each TAN can only be used once. The merchant receives a real-time transaction confirmation upon completion of the transfer. In this way, he can send stock goods and digital goods immediately - you will receive your purchases faster.

3. Done!

You will now receive a summary of your transfer or an order confirmation from the online shop. So you have all the information about your purchase together.

We always ship all products free of charge and explicitly only within Switzerland

*please note that additional customs costs may arise.

If your package does not arrive in perfect condition, please photograph the damage directly!

We will then get back to you and take care of a replacement delivery.

Since the products are made to order, it is generally not possible to return these products - contact us if you have any questions

Unfortunately, an exchange of your products is not possible.

Since the products are custom-made, returns are generally not possible - contact us if you have any questions

Find our FAQ about printing and framing here

Link